Vodacom 4U Cradlestone Mall respects your privacy and is committed to protecting the personal information you share with us through this website, contact forms, WhatsApp, email, phone calls, and in-store enquiries.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can contact us about your personal information.

1. Who We Are

This website represents:

Our Store: Vodacom 4U , Shop U36A , CradlestoneMall ,Cnr Hendrik Potgieter & Furrow Road , Muldersdrift , Krugersdorp
Phone: 011 662 2537 / 8
Email: vodacom4u.cradlestonemall@vodadealers.co.za
WhatsApp: 082 500 1114

2. Information We May Collect

When you use this website or contact us, we may collect:

• Your name and surname
• Your phone number
• Your email address
• Your message or enquiry details
• The service you are interested in
• Any information you choose to share with us
• Basic website usage information, such as pages visited or form submissions

We only ask for information that helps us respond to your enquiry, provide service, or assist with your Vodacom-related needs.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiry
• Contact you about Vodacom products or services
• Help you book an appointment
• Assist with upgrades, product reviews, home internet, fibre, or Vodacom Business enquiries
• Send information you requested
• Improve our website and customer service
• Keep internal records of customer communication

We do not sell your personal information.

4. Sharing Your Information

We may share your information only when needed to help with your enquiry or service request. This may include sharing details with relevant Vodacom-related service teams, internal staff, or trusted service providers who help us operate the website or manage enquiries.

We may also share information where required by law.

5. Website Forms and WhatsApp

When you complete a website form or contact us on WhatsApp, you agree that we may use the information you provide to contact you about your enquiry.

Please do not send sensitive personal information through the website form unless it is needed for your request.

6. Cookies and Website Tracking

This website may use cookies or similar tools to understand how visitors use the website and to improve the browsing experience.

Cookies may help us see which pages are visited, how long visitors stay on the site, and whether visitors complete forms.

You can control or block cookies through your browser settings.

7. Marketing Communication

If you ask to receive updates, specials, or service information, we may contact you by email, phone, SMS, or WhatsApp.

You can ask us to stop sending marketing communication at any time by contacting us directly.

8. Protecting Your Information

We take reasonable steps to protect the personal information we collect. This includes limiting access to personal information and using website security measures where possible.

No online system can be guaranteed to be completely secure, but we take care to protect the information you share with us.

9. How Long We Keep Your Information

We keep personal information only for as long as needed for the reason it was collected, unless we are required or allowed by law to keep it for longer.

10. Your Rights

You may contact us to:

• Ask what personal information we hold about you
• Ask us to correct your personal information
• Ask us to delete your personal information, where allowed by law
• Object to direct marketing communication
• Ask questions about how your information is used

POPIA gives data subjects rights relating to their personal information, and the Information Regulator monitors and enforces compliance in South Africa.

11. Third-Party Links

Our website may include links to third-party websites, such as Google Maps, social media pages, Vodacom-related pages, or promotional material.

We are not responsible for the privacy practices, content, or security of third-party websites.

12. Contact Us About Privacy

For privacy-related questions, please contact:

Vodacom 4U Cradlestone Mall
Email: vodacom4u.cradlestonemall@vodadealers.co.za
Phone: 011 662 2537 / 8